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70 years Panoramahotel Gürtl

General Terms & Conditions

General Terms & Conditions pertaining to sales contracts entered into by means of the online shop between Panoramahotel Gürtl GmbH – hereinafter referred to as “Vendor” – and the customer – hereinafter referred to as “Customer”.

Formation of the Contract

The contract is entered into with:

Panoramahotel Gürtl GmbH
Kaiblingstraße 96
A-8967 Haus im Ennstal

The essential characteristics of the product in question are stipulated in the product description posted by the Vendor. As soon as the Vendor has received the order from the Customer, the Customer will receive a confirmation of that order by email.

This automated confirmation of receipt merely serves to document the fact that the Vendor has received the Customer’s order. The actual contract is only concluded pursuant to an acceptance declaration, or pursuant to shipping of the product by the Vendor.

Only persons ages 18 and older are entitled to order gift vouchers.

Object of the Agreement

The object of the agreement are gift vouchers in the amount as stipulated by the Customer. These gift vouchers involve holiday vouchers, which may be redeemed at the Panoramahotel Gürtl GmbH.

Delivery, Prices, Shipping Costs

Delivery is by means of email or post within Austria – other countries are also possible upon request. The delivery time is 2-5 working days. Shipping charges within Austria are free. No liability is accepted for delayed delivery by means of the postal services.

Purchased or ordered gift vouchers are not redeemable for cash. If actual consumption is less than the value of the gift voucher, the Customer will receive a corresponding gift voucher from the Vendor in the appropriate amount.

Invoices with a tax line item can only be issued at the time when the actual service is rendered, that is to say when the voucher is redeemed (UstG).

The gift voucher is only valid when the amount due has been paid in full.

Since the gift voucher itself represents a 100% note of credit, it does not include any value added tax. Only when actual payment is processed at the hotel and/or restaurant will the value added tax be factored in.

All gift vouchers are valid for 1 year and must be redeemed within that time period.


Payment is pursuant to advance payment.
The invoice amount must be transferred to the following account within 3 working days: IBAN: AT40 2081 5000 4189 6432 | BIC: STSPAT2GXXX

Exchanges and Returns

Vouchers that do not meet your expectations may be returned to us within 14 days. It suffices if the revocation declaration is transmitted prior to the deadline, no reasons must be provided. However, this revocation right does not exist if the provision of stipulated services has already begun within the revocation period. This return right applies to customers who are consumers as defined in the Consumer Protection Act.

Retention of Ownership

Until payment has been received in full, the delivered items remain the property of the Vendor.


Statutory regulations will apply.

Revocation Rights

Complete information about revocation rights can be found here.

Data Privacy Policy

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